Refund Policy

1. Overview 

At mittiva.com, we strive to ensure customer satisfaction. This policy explains the conditions under which returns, refunds, and exchanges are accepted. 

2. Return Window 

- You can request a return within 5 days of delivery. 

- Returns requested after 5 days will not be accepted. 

- Items must be unused, undamaged, and in original packaging. 

- Returns for personalized or custom-made items are not accepted. 

3. Return Eligibility 

To be eligible for a return, items must: 

✔ Be in new, unused condition. 

✔ Have all original tags, accessories, and packaging. 

✔ Include a valid proof of purchase (invoice/receipt). 

✔ Not be listed under non-returnable items. 

4. Non-Returnable Items 

🚫 Personal care & hygiene products. 

🚫 Customized or personalized items. 

🚫 Digital downloads & gift cards. 

🚫 Clearance or final sale items. 

🚫 Items damaged due to customer misuse. 

5. Return Process 

To initiate a return: 

1️⃣ Email support@mittiva.com with your order number and reason for return.

2️⃣ We will review the request and approve eligible returns. 

3️⃣ You will receive a return shipping address and instructions. 

4️⃣ Ship the item back within 3 days of return approval. 

5️⃣ After inspection, we will process the refund or replacement. 

6. Refund Processing 

- Refunds will be issued to the original payment method. 

- Processing time: 5-7 business days after return approval. 

- If paid via UPI/Net Banking, refund may take 3-5 business days. 

- Wallet refunds will be processed within 24-48 hours. 

- Shipping charges are non-refundable. 

7. Exchange Policy 

- Exchanges are available only for size/color replacements (subject to stock availability). 

- You must request an exchange within 5 days of delivery. 

- If the requested product is unavailable, you may opt for a refund or store credit. 

8. Return Shipping 

- Customers are responsible for return shipping costs. 

- We recommend using a trackable shipping service. 

- Items lost or damaged in transit will not be refunded. 

9. Damaged or Incorrect Items 

🛑 A damaged product – Report within 48 hours with clear photos. 

🛑 A wrong item – Report within 3 days with proof. 

🛑 A missing item – Contact us immediately. 

We will offer a replacement or full refund for verified claims. 

10. Order Cancellation 

- Orders can be canceled before shipping for a full refund. 

- Once shipped, cancellations are not allowed. 

- If the order is refused upon delivery, return shipping fees may apply. 

11. Refund Timeline 

📌 Credit/Debit Card – 5-7 business days. 

📌 UPI/Net Banking – 3-5 business days. 

📌 Wallet Refunds – 24-48 hours. 

📌 Store Credit – Instant. 

12. Changes to This Policy 

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting. 

13. Contact for Returns & Refunds 

📧 Email: support@mittiva.com